Eligible requests
In everyday use, A request may be considered only when an item arrives damaged, defective, incorrect or materially different from its product description. Contact us within 30 days after delivery. This is not a change-of-mind or no-reason return policy. These steps keep the process transparent.
Evidence and authorization
For this website, Send the order number, ordering email, a clear description and photographs or video that show the issue. Do not mail anything back unless we first authorize the return and provide instructions; unauthorized parcels may not be accepted or reimbursed. The checkout and order record remain the controlling references.
Review, replacement and refund
As part of our service, We review the order record and evidence before deciding whether a replacement, refund or other resolution is appropriate. Approved refunds go to the original payment method, subject to processor timing. Replacements depend on stock and may require the original item to be returned. We use this approach to provide consistent support.
Contact
Email: nhungtrochoithathoangphi@gmail.com
Mailing address: 2019 Chestnut St, Philadelphia, PA, 19103, United States
Phone: (267) 873-4173