Shipping scope and timing
In everyday use, We ship eligible skincare, sun-care and body-care products to destinations accepted at checkout. Orders normally need 1–2 business days for payment review, verification and preparation; weekends and holidays are not business days. These steps keep the process transparent.
For this website, After dispatch, estimated transit is 2–4 business days. This is an estimate rather than a guarantee, because carrier networks, weather, customs, high-volume periods and events outside our control can change delivery timing. The checkout and order record remain the controlling references.
Charges, addresses and tracking
As part of our service, Free shipping applies only when it is shown at checkout. The checkout total is final for shipping charges, and customers must provide a complete, deliverable address and correct contact details before placing the order. Tracking is sent when available. We use this approach to provide consistent support.
Delays, loss and damage
For an orderly process, Report a delayed, missing, carrier-marked-delivered or damaged parcel promptly with the order number, account email, delivery details and photographs when relevant. We may coordinate a carrier review; a delivered scan does not automatically guarantee a refund or replacement, and restricted destinations or products may be unavailable. This lets us respond with the right information.
Contact
Email: nhungtrochoithathoangphi@gmail.com
Mailing address: 2019 Chestnut St, Philadelphia, PA, 19103, United States
Phone: (267) 873-4173